Goal: Redesign from the ground up a new field management software for 7000+ Sears Home Services technicians.
Role: Lead product designer working with a user researcher and 2 visual designers.
The technicians have been using a dated system for over a decade.
A iOS app that is portable with all the tools and information to help them arrive on a job, make the right diagnosis and finish the repair successfully.
Viewing a service order:
Adding parts and job codes to a service order:
Rescheduling an appointment:
Weekly meetings with the Seattle area technicians for in-person user testing: